Questions about your order?
If you have any questions about your order, please get in touch. We’re always happy to help.
Returns and exchanges
We gladly accept returns, exchanges and cancellations
- Contact us within: 14 days of delivery
- Send items back within: 21 days of delivery
- Request a cancellation within: 2 hours of purchase
The following items can’t be returned or exchanged.
Because of the nature of these items, we can’t accept returns or exchanges unless they arrive damaged or defective:
- Custom or personalised orders
- Digital downloads
Returns and exchange details
Stock items may be returned for a refund or exchange if you’re unhappy with your purchase or if it arrives damaged. Please contact us within 14 days of delivery and return the item within 21 days.
Commissioned items are created especially for you and cannot be returned or exchanged unless they arrive damaged or defective.
Buyers are responsible for return postage costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Delivery
We aim to dispatch most orders within 3–5 working days.
Shipping costs are based on the weight of your order, the destination and the shipping method you choose at checkout.
Orders are carefully packaged and are usually sent by Royal Mail. If you need your order sooner, please get in touch and we’ll be happy to look into expedited shipping options where available.
Local Pickup
If you choose local pickup, your order will be available from Devizes. We’ll get in touch to arrange a convenient time, or if you’re nearby, we may even be able to deliver it to you personally.
International Orders
We love sending our artwork and books around the world!
As all orders are shipped from the UK, your country may charge import duties, taxes or customs handling fees when your parcel arrives. These charges aren’t included in our prices or shipping costs and, if they apply, are the responsibility of the recipient.
Some countries also have import restrictions on certain products. For example, Australia has restrictions on importing some wooden items. If an item can’t legally be shipped to your country, we’ll let you know as soon as possible and arrange an alternative or a full refund.
Additional policies and FAQs
We love creating bespoke pieces.
Whether you’re after something specific—like an owl in flight on a wooden plaque—or something wonderfully unusual, such as a mouse driving a camper van made of Swiss cheese, just get in touch! Tell us your idea and we’ll work with you to create something uniquely yours.